Thank you for shopping at Feed Doctor. We take pride in the quality of our livestock feeds and agricultural products. If you are not entirely satisfied with your purchase, we are here to help.
- Returns Window You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, unopened, in the exact same condition that you received it, and in its original packaging.
- Non-Returnable Items Due to the biological and nutritional nature of animal feed, agricultural goods, and specialized items, the following cannot be returned or refunded:
- Opened bags, containers, or packaging
- Customized or custom-blended feed mixes
- Products that have been compromised due to improper storage, exposure to moisture, or mishandling by the customer
- Refunds Process Once we receive your returned item, our team will inspect it and notify you of its status. If your return is approved, we will initiate a refund to your original method of payment or via bank transfer/EFT. Depending on your financial institution, funds may take a few business days to reflect in your account.
- Shipping and Return Costs You will be responsible for paying your own shipping costs for returning your item. Original and return shipping costs are strictly non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund amount.
- Damaged or Incorrect Orders If you receive a damaged, defective, or incorrect product, please notify us immediately within 48 hours of delivery with photographic evidence. We will review the issue promptly and arrange for a replacement or a full refund where applicable.
- Contact Us If you have any questions on how to return your item or require assistance with an order, please contact our support team at sales@feeddoctor.co.za.
